1. General
1.1. The EPS shop offers products and services accessible exclusively through our online platform.
1.2. Prices, offers, and information presented on our site are subject to change without notice.
1.3. Any order placed on our site implies full acceptance of these terms and conditions.

2. Products and Availability
2.1. Product descriptions and images are provided for informational purposes only. While we strive for accuracy, slight variations may occur.
2.2. Product availability is displayed on the site. In the event of stock shortages, we will contact you to propose an alternative or a refund.

3. Pricing and Payment
3.1. All prices are displayed in Haitian gourdes (HTG) or US dollars (USD), inclusive of taxes unless otherwise specified.
3.2. We accept the following payment methods:
– Bank transfers.
– Mobile payments via Mon Cash and NatCash.
Payment information is automatically shared after the order is placed.
3.3. Payment must be made in full before products are shipped or delivered.

4. Orders
4.1. Once your order is placed, you will receive an email confirmation containing the details of your purchase.
4.2. EPS reserves the right to refuse or cancel an order in the event of technical issues, pricing errors, or suspected fraud.
4.3. If an order is canceled after payment, a full refund will be issued.

5. Delivery
5.1. Delivery times are estimated based on location and the chosen delivery method.
5.2. EPS is not responsible for delays caused by third parties (e.g., carriers).
5.3. Delivery fees are specified during the order process and vary based on the product and destination.

6. Returns and Refunds
6.1. Returns are accepted within 7 days of receiving the order, provided the products are in their original condition.
6.2. To initiate a return, contact us at secretariat@epscaraibes.com with your order details.
6.3. Return shipping costs are the customer’s responsibility, except in cases of errors on our part.
6.4. Refunds will be processed using the original payment method.

7. Warranty
7.1. Certain products may be covered by a warranty, as specified in the product description.
7.2. Defect claims must be reported within a reasonable time after receipt.

8. Liability
8.1. EPS disclaims all liability for damages resulting from the improper use of purchased products.
8.2. EPS will not be held responsible for indirect losses or special damages resulting from the use of the shop.

9. Data Protection
9.1. Information collected during purchases is used solely to process orders and improve our services.
9.2. For more details, please refer to our Privacy Policy.

10. Intellectual Property
10.1. All content (images, texts, logos) on the EPS shop is protected by copyright. Reproduction without prior authorization is prohibited.

11. Changes to Terms and Conditions
11.1. EPS reserves the right to amend these terms and conditions at any time. Changes will take effect upon publication on the site.

12. Contact
For any questions or assistance regarding your order, you can contact us via:
– Email: secretariat@epscaraibes.com
– Phone: +509 46 15 7783
– WhatsApp: +509 35 02 5373
– Website: https://epscaraibes.com